We want you to be completely satisfied with your purchase. Please read our refund policy carefully to understand your rights and obligations when requesting a refund.
1. Digital Products
Due to the nature of digital products, all sales are final. Once the product has been downloaded or accessed, we cannot issue a refund.
2. Eligibility for Refunds
Refunds may only be granted under the following circumstances:
- The product was not delivered or accessible due to technical issues on our end.
- You were charged incorrectly or made a duplicate payment.
- The product description does not match what was delivered, and you can provide evidence.
3. Refund Request Process
To request a refund:
- Contact our support team at [contact@rainbowstory.shop within 7 days of purchase.
- Provide your order details and a detailed explanation of your request.
- Our team will review your request and respond within 3-5 business days.
4. Non-Refundable Situations
We do not issue refunds for:
- Buyer’s remorse or change of mind.
- Failure to read the product description before purchase.
- Issues caused by incompatibility with your software or device.
5. Contact Us
If you have any questions about our refund policy, please reach out to us at contact@rainbowstory.shop. We are here to assist you.
Thank you for your understanding and support.